At CricketProfile Tech Store (operating at tech.cricketprofile.in), we are dedicated to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner in accordance with the Information Technology Act, 2000 of India.

1. Information We Collect

When you visit or place an order on our store, we collect the following necessary personal details:

• Contact details: Name, email address, phone number, shipping address, city, state, and pincode.
• Order history: Products purchased, order amounts, and transaction IDs.
• Technical Data: IP address, browser type, device information, and cookies to ensure seamless shopping and session management.

2. Payment Information Security (Razorpay)

We DO NOT store or retain your credit card, debit card, CVV, or bank account credentials on our servers. All payment processing is securely managed by our RBI-compliant payment gateway partner, Razorpay Software Private Limited, utilizing industry-standard 256-bit SSL encryption and PCI-DSS Level 1 compliance.

3. How We Use Your Information

• To process, fulfill, and deliver your hardware orders.
• To send order confirmation, shipping updates, and tracking numbers.
• To respond to customer support inquiries and provide warranty assistance.
• To prevent fraudulent transactions and maintain platform security.

4. Sharing with Third Parties

We do not sell, rent, or trade your personal data to third parties. We share information strictly with trusted service partners essential for business operations:

• Logistics Partners: BlueDart, Delhivery, DTDC, India Post (to fulfill parcel deliveries).
• Payment Processors: Razorpay (to process secure digital transactions).
• Regulatory Authorities: Only when strictly required by applicable Indian laws or law enforcement agencies.

5. Data Retention & Cookies

We retain your order data for tax compliance and warranty verification purposes. You can disable cookies in your browser settings; however, certain interactive cart features may be impacted.

6. Contact Us / Grievance Officer

For questions or data deletion requests, contact our support team at:
Email: support@cricketprofile.in
Phone: +91 98765 43210
Address: Tech Zone, Sector 62, Noida, Uttar Pradesh 201309, India